I am having trouble logging in – what should I do?

If you experience difficulties logging into uSOURCE, try the following:

Step 1

If you are a new user, and see the following error message, continue to Step 2.

If you are a returning user, and see the following error message, skip to Step 3.

Confirm your UTORid and password are correct using the following link: https://www.utorid.utoronto.ca/cgi-bin/utorid/verify.pl.

If you receive the message “Your UTORid and password have been verified,” proceed to Step 3.

If you receive the message “Authentication failed” contact your Campus Help Desk.

Clear your browser cache and then restart your browser.

If you are still unable to log in after trying these steps, contact the uSOURCE Help Desk, and a team member will be happy to assist you.

Last Updated: February 16, 2023