Thompson Ahern is the new Customs Broker for U of T

Jan 18th, 2021 | Posted In : Approved Suppliers General Operations 

Effective February 1, 2021, Thompson, Ahern & Co. Limited (Thompson Ahern) will replace Kuehne + Nagel as the University of Toronto’s Customs Broker in all matters relating to Canada Border Services Agency (CBSA), including all incoming and outgoing international shipments.Thompson Ahern provides a full range of customs brokerage services, offers competitive rates, and processes shipments 24/7, with overnight shifts facilitating the release of FedEx shipments to ensure prompt delivery.

Customs Department Profile

All departments that require customs brokerage services must complete the Customs Department Profile form to establish a Primary Contact with Thompson Ahern for customs-related inquires and invoicing purposes, and to setup the department its financial system to facilitate electronic invoicing. This is a one time only requirement.

Departments also have the option to setup default account information with Thompson Ahern for billing incoming shipments addressed to the department.

Import Goods Form

If a department’s custom profile does not include default account information, the Import Goods Form can be submitted prior to a shipment’s arrival at Canada Border Services Agency (CBSA). This will ensure Thompson Ahern is notified of the incoming shipment, the shipment has accurate billing information (i.e. FIS accounts), goods are cleared in a timely manner, and invoicing is processed electronically through FIS.

Brokerage Rates

The Canadian Customs Brokerage Services fee is $17.80 per shipment; this fee applies to all shipments (Low and High Value). Additional fees may apply if other governmental clearances and activities are required.

Procurement Services Website Updates

The Customs Program webpage has been updated with detailed information and should be reviewed by faculty and staff responsible for ordering goods from international suppliers.

We welcome your feedback. For questions or comments related to the new Customs Program, please contact shauna.schwartz@utoronto.ca.